In this Lunch and Learn I talk about the social function role of emotions and their expressions as well as debunk commonly held beliefs around emotional expression (first video). I also share with you 5 great tips that you can start applying today to personalize your online communication (second video).
The Digitalization of Trust
Communication Tool: Assertive Confrontation and Boundary Setting with the DESO Script
“Raise your words, not voice. It is rain that grows flowers, not thunder.” - Rumi
When In Conflict, Know Whether It's Time To Get Inquisitive Or Get Assertive
Conflicts arise from a variety of reasons, ranging from benign (e.g., misunderstandings) to malicious (e.g., deception). The key to dealing with conflict is knowing when to take a softer approach and seek understanding versus when to take an assertive approach and become explicit about your expectations and boundaries.
Communication Tools: Using "I- Statements" When Making Requests in Relationships
WHY USE “I-STATEMENTS” WHEN MAKING REQUESTS?
People are going to annoy you, disappoint you, and fall short. They won’t mean to, but they will. In these moments, you could stay silent and let resentment build (a lovely way to slowly deteriorate a relationship and frustrate yourself) or you could try to speak up and make a request. The issue with speaking up is that while you may have the best intentions if you communicate in a defensive non-effective manner, you will escalate a misunderstanding, hurt the people that you care about, and slowly degrade the quality of your relationships.
One great tool for taking responsibility in relationships and asking for your needs to be met (a.k.a., a request for a change in behaviour) is using an “I-statements” request.